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A closer look at the challenges organizations face, the shifts they make, and the results they pursue.
FORTUNE 50 TECHNOLOGY · CUSTOMER EXPERIENCE
CHALLENGE
A broken service process, rising costs, and declining employee satisfaction challenged a Fortune 50 technology company serving more than 80 million customers.
TRANSFORMATION
Using The Achieve System’s Create, Don’t Fix and Point B concepts, the team reimagined the end-to-end service experience and scaled its solution across the organization.
OUTCOME
Operating costs fell about $500M over two and a half years, the customer base grew 20%, and the company earned J.D. Power’s Best Customer Service Award for four consecutive years.
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FORTUNE 50 TECHNOLOGY · SALES TRANSFORMATION
From 18th to #1: A sales team transforms performance
CHALLENGE
Eight geographically dispersed sales teams lacked a unified approach and ranked 18th of 21 regions—with no option to substantially increase headcount.
TRANSFORMATION
The Achieve System aligned teams around a shared purpose, clear milestones, and new possibilities for each product, account, and territory.
OUTCOME
The region rose to #1, achieved 33% year-over-year sales growth for three years, and generated $22M in new revenue each year.
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HUMANA · ENTERPRISE TRANSFORMATION
CHALLENGE
Industry disruption demanded a bold pivot, but disagreements among senior leaders left Humana’s 35,000 employees without a clear direction.
TRANSFORMATION
Using The Achieve System’s Point B Process, senior leaders aligned around a shared future and a different way of working across the enterprise.
OUTCOME
Leadership aligned, divisions moved in the same direction, and Humana’s stock value doubled during the four-year Achieve System engagement.
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CLIENT VOICE 01
“What would once have resulted in debate and delay now becomes collaboration and progress. Achieve gave our teams a common way of thinking, solving problems, and navigating setbacks. It’s not a training course. It’s a system for working together, and it’s become embedded in how we operate every day.”
Site Delivery Director
CLIENT VOICE 02
“My objective was to get the team aligned toward building a successful future and get them energized around the steps needed. I saw Achieve’s direct impact immediately.”
Managing VP · Fortune 50 Telecom Channel Partner Sales Organization
CLIENT VOICE 03
“Our leadership team now speaks with one voice. And we’re no longer stuck on the big picture—we’re much better at having conversations and creating alignment around the next steps needed to actualize that picture.”
Executive Director · Fortune 50 Communications Company
OUTCOMES
Leadership Effectiveness
Develop leaders who inspire ownership, accountability, and engagement.
Culture Transformation
Create healthier workplace cultures built on trust, communication, and collaboration.
Execution Excellence
Improve alignment, accountability, and the ability to consistently achieve strategic priorities.
Organizational Agility
Help individuals and teams adapt more effectively to change, uncertainty, and growth.
TRANSFORMATION JOURNEY
Common Challenges
Lack of accountability
Siloed communication
Resistance to change
Leadership inconsistency
Poor execution
Client Outcomes
Ownership and accountability
Strong collaboration
Greater adaptability
Leadership alignment
Sustainable performance
WHY CLIENTS COME BACK
